Payment Policy

Billing Terms and Conditions (Payment Policy)

This Payment Policy outlines the secure billing practices and payment processing protocols established by OAKD (operated by AESOP RETAIL PTY LTD) on our website www.oakd.shop.

1. Accepted Methods of Payment

To provide a seamless checkout experience for our customers in Singapore, we accept a variety of fully certified, secure electronic payment methods:

  • Major Credit and Debit Cards: Visa, Mastercard, American Express, and Discover.
  • Digital Wallet Options: Apple Pay and Google Pay.

We do not accept Cash on Delivery (COD), personal checks, bank wire transfers, or mail-in money orders. All orders must be fully paid and authorized before processing and dispatch.

2. Currency of Transaction

All pricing, transactions, and invoice items listed on OAKD are permanently displayed and settled in United States Dollars (USD). For customers residing in Singapore, your card issuer or banking network will automatically convert the USD transaction total into Singapore Dollars (SGD) or your local card currency based on their standard real-time conversion rates. OAKD does not levy any currency conversion surcharges.

3. Secure Payment Gateway & SSL Protocol

Your payment security is our absolute priority. Our checkout system is hosted exclusively on the Shopify platform, compliant with Level 1 PCI-DSS (Payment Card Industry Data Security Standard). All transactional and sensitive card holder details are transmitted utilizing 256-bit Secure Sockets Layer (SSL) encryption technology. OAKD never stores, views, or retains your complete credit card numbers or security CVV codes on our local servers.

4. Billing Discrepancies and Fraud Mitigation

To safeguard against unauthorized online transactions, your billing name and address must precisely align with the information linked to the payment account used. We employ advanced algorithmic fraud screening tools. If a transaction triggers a high-level fraud alert due to geological mismatching or unauthorized card usage, the order will be automatically placed on security hold, and we will contact you at info@oakd.shop to verify identity before cancellation or release.