Privacy policy

Privacy Policy

This Privacy Policy describes how OAKD (operated by AESOP RETAIL PTY LTD, "we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from www.oakd.shop (the "Site"). We respect your privacy rights, fully aligned with the Singapore Personal Data Protection Act (PDPA) and international e-commerce privacy benchmarks.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number (+61 480 802 240 or local contact numbers).

2. How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you directly regarding transactional updates;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use secure postal partners to ensure the physical delivery of your purchases to Singapore.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Data Retention and Security

When you place an order through the Site, we will maintain your Order Information for our administrative and accounting records unless and until you ask us to delete this information. We implement comprehensive commercial security protocols to prevent unauthorized access, loss, or alteration of your data.

5. Contact Us Regarding Your Privacy Rights

For more information about our privacy practices, if you have questions, or if you would like to exercise your rights to access, correct, or delete your personal records, please contact our Data Protection Officer via email at info@oakd.shop or by mail at: AESOP RETAIL PTY LTD, 25 Smith St, Fitzroy, VIC, 3065, Australia.