Return & Refund Policy

OAKD accepts eligible returns for storage albums and organizer binders according to the conditions below. This policy explains the return window, product condition requirements, return method, refund timing, exchanges, and product-specific exclusions.

Return Window and Accepted Return Types

OAKD accepts return requests within 30 days after delivery for defective and non-defective products. Product condition: new only. Returned items must be unused, clean, unmarked, free of inserted papers or cards, and returned with original packaging and included components when possible.

Return Method, Label, and Fees

Return method: by mail. Return label: included in the package, free. Restocking fees: No cost. No restocking fee applies to approved returns. Customers should repackage albums securely so covers, transparent sleeves, dividers, zipper edges, rings, and corners are protected during return transit.

Return Address

Return address: 25 Smith St Collingwood, 3066 Australia.

Condition Notes for Storage Albums

Items that have been written on, labeled, filled with personal documents, bent after delivery, stained, torn, missing sleeves, missing divider tabs, damaged at the zipper or ring mechanism, or returned without protective packaging may not qualify for a refund. Returned products must remain in new condition so pocket layout, cover material, closure, spine, and included sections can be inspected accurately.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what was ordered, email info@oakd.shop before mailing it back. Include the order number, item name, a short description of the issue, photos of the album, close photos of torn sleeves, broken rings, stuck zipper, bent cover, missing section, or package damage when visible.

How to Start a Return

To begin a return, send info@oakd.shop the order number, customer name, item name, reason for return, and supporting photos when applicable. Returns that arrive without order identification may take longer to process. Do not send items containing personal documents, photos, cards, receipts, or private papers.

Refund Timing

Approved refunds are issued to the original payment method after the return is received and inspected. Refund processing time: 10 days after approval. Banks, card issuers, and payment providers may require additional time to post funds to the account.

Exchanges and Cancellations

Accept exchanges for eligible items when inventory is available. If the requested color, size, or album format is unavailable, the customer may return the eligible item and place a new order. Orders may be cancelled only before fulfillment begins. Once an order is packed or shipped, the return process applies.